Vanity Glow accepts returns and issues online store credit for unopened items.
All Sale and Discounted items are Final Sale and cannot be returned or exchanged.
At Vanity Glow, we do our best to ensure all our products are of the highest standard for quality. As a result, there are a few products that must be final sale for hygienic reasons.
For returns or exchanges of damaged items, we require customers to submit an unboxing video clearly showing the package and its contents upon receipt. The video must start with the unboxing of a Vanity Glow package, with no editing or cutting. Without this proof of condition, we cannot process your request.
Please note that some products with manufacturing defects will not be replaced or refunded. All requests will be reviewed on a case-by-case basis.
For all other cases, kindly refer to the following rules:
- Return/exchange requests are permitted within 7 days of receiving the product.
- Item(s) purchased online can be returned through online exclusively by mail.
- Original receipt or packing slip is required for all returns and exchanges.
- Return items must be in their original packaging, unopened and unused.
- Original shipping fees are non-refundable once tracking information is generated.
- Vanity Glow is not responsible for any additional return shipping and handling fees made.
- In the unlikely event of a defective product, please contact mhd.jaaztrading@gmail.com.
How to Return
We're here to help! Just send an email our customer support team at mhd.jaaztrading@gmail.com with your order number and item(s) you wish to return or exchange.
Vanity Glow will not offer store credit for any open, used, or damaged products. Please notify us if there are any discrepancies or issues with your order within 7 days after delivery.